Hearing Vista — 1-Year Warranty & Return Policy

1-Year Limited Warranty

At Hearing Vista, we stand behind the quality and reliability of our products. All eligible Hearing Vista hearing devices are covered by a one-year limited warranty from the original date of purchase.

During the warranty period, Hearing Vista will repair or replace a product that is confirmed to have a manufacturing defect or workmanship issue, subject to the terms below.

What the Warranty Covers

The one-year warranty covers:

• Manufacturing defects

• Defective components or materials

• Product malfunctions caused by normal use

• Defects in workmanship

• Hardware failures that occur during normal, intended use

If a product is determined to be defective and covered under this warranty, Hearing Vista may, at its discretion, repair the product, replace it with the same or a comparable product, or provide another appropriate resolution.

What the Warranty Does Not Cover

The warranty does not cover damage caused by:

• Accidental drops, impact, or physical damage

• Water or liquid damage unless the product is specifically designed to be water-resistant

• Improper use, misuse, or neglect

• Unauthorized modifications or repairs

• Normal cosmetic wear and tear

• Loss or theft of the product

• Damage caused by accessories or equipment not supplied or approved by Hearing Vista

• Failure to follow the product's care, charging, or operating instructions

Returns for Defective & Non-Defective Products

Hearing Vista accepts returns for both defective and non-defective products within 45 days of delivery, provided the return meets the requirements below.

Defective Products

If you receive a product that is defective, damaged, or not functioning properly, please contact Hearing Vista as soon as possible. We may request photos, videos, troubleshooting information, or other details to help determine the issue.

If the product is confirmed to be defective and eligible for return, Hearing Vista will provide instructions for returning the item and may provide a replacement, repair, or refund as appropriate.

Non-Defective Returns

Customers may also request a return for a product that is not defective within 45 days of delivery.

To qualify, the product must be returned in reasonable condition and, where applicable, include the original packaging, accessories, manuals, and other included materials.

Non-defective returns may be subject to return shipping costs and/or other applicable fees disclosed at the time the return is approved.

Return Requirements

Before sending a product back, customers must contact Hearing Vista and obtain return instructions. Unauthorized returns may experience processing delays.

Once the returned product is received, Hearing Vista will inspect it to determine whether it qualifies for a refund, replacement, repair, or other resolution.

Refunds for approved returns will be issued to the original payment method. Processing times may vary depending on the customer's financial institution.

Warranty Claims

To submit a warranty or return request, customers should provide:

• Order number

• Customer name and contact information

• Description of the issue or reason for the return

• Photos or videos when requested

• Proof of purchase, if required

The warranty applies only to the original purchaser and is not transferable unless otherwise required by applicable law.

Our Commitment

We want you to feel confident purchasing from Hearing Vista. If you experience a problem with your product or simply decide it isn't right for you within the applicable return period, our customer support team will work with you to find an appropriate resolution.

Hearing Vista — Hear Life. Stay Connected.

Contact - support@hearingvista.com